How to Turn Ball Screw After-Sales Feedback Into the Next RFQ Record

After sales feedback should match the order record

Ball screw after sales feedback should first match the order record, model, drawing revision, quantity, and shipment batch. Without an order record, it is hard to judge whether the issue came from specification, installation, shipping, or working conditions.

Problem photos should show the real condition

Problem photos should include the full part, damaged position, nut, ends, packing condition, installation position, and machine environment. A single close-up scratch photo is usually not enough for cause review.

Installation direction and lubrication are critical

Installation direction, alignment, support unit condition, coupling connection, lubrication method, lubrication interval, and dust protection all affect ball screw life. Feedback should state running time and operating frequency.

Use inspection record to improve RFQ

If the site has inspection record, rechecked dimensions, backlash change, or noise video, include them in the next RFQ. This helps define packing, preload, accuracy, end machining, or lubrication requirements early.

After sales feedback to new RFQ checklist

After sales feedback topic, order record, model, drawing revision, and shipment batch.
Problem photos, damaged position, packing condition, installation direction, and machine environment.
Lubrication method, running time, operating frequency, support unit, and coupling condition.
Inspection record, rechecked dimensions, improve RFQ requirements, and next order confirmation items.

Typical buyer situations

This topic usually appears in distributor stocking, repair replacement, machine retrofit, automation projects, and drawing-based purchasing. If a buyer sends only one model number, the supplier cannot judge the real use, packing risk, or whether machining upgrades are needed.

Details to confirm before quotation

To reduce repeated questions, the RFQ should cover product specification, use case, and delivery expectations together. The following points can be copied into the RFQ form or email.

Purchase purpose: distributor stock, repair replacement, machine project, or sample testing.
Specification: diameter, lead, overall length, thread length, nut type, and quantity.
Machining: cut-to-length, end machining, and whether BK/BF, FK/FF, EK/EF, or other supports must be matched.
Delivery: target quantity, expected lead time, packing, labels, shipping method, and whether shipment photos are required.

Common mistakes

A common mistake is asking only for unit price without application, quantity, or packing details. Another is sending photos without dimensions. This turns quotation into guesswork and can create errors in end machining, nut matching, or long-part shipping.

Next step

If the specification is clear, submit an RFQ directly. If the model or accuracy grade is still uncertain, describe the machine use and old part details so the supplier can recommend a standard part, bar stock, cut-to-length, or end machining route.

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